FAQ's

At Curate we endeavour to help our customers as best as we can. Below are some questions answered and more information. 

ARE YOUR OFFERED BRANDS SUSTAINABLE AND ETHICALLY PRODUCED?

At Curate, selling good quality, more responsible, ethically produced slow fashion is at the heart of our business. We choose brands based on their values and sustainable goals and believe that clothing bought from Curate should be worn and loved for years to come and not end up in landfill. 

All our brands are transparent in regards to their sustainability commitments, social responsibility including their manufacturing processes, fabric choices and packaging and more information can be accessed via their own websites. 

DO YOU USE RECYCLABLE PACKAGING?

Our Curate packaging is 90% recyclable, we use cardboard boxes, paper mailing bags, paper tape and tissue paper for our online orders. However, we sometimes use bubble wrap and plastic mailing bags to help protect your orders. 

We aim to be as environmentally friendly as possible. 

I DO NOT UNDERSTAND THE DIFFERENT SIZING, PLEASE CAN YOU HELP?

We recommend the below sizing conversions. However, if you ever need exact measurements or advice, please email us at store@curateshop.co.uk or call us on 01672 513 423. 

0- 34- UK 8- Extra-Small

1- 36- UK 10- Small

2- 38- UK 12- Medium

3- 40- UK 14- Large

4- 42- UK 16- Extra-Large

HOW DO YOU RETURN ONLINE ORDERS?

Please return all online orders in unused sellable condition with their original tags and packaging to the below address within 14 days of receiving your order. Return postage is at your own cost and we advise to use a trackable service. 

Curate, 3 High Street, Marlborough, SN8 1AA, United Kingdom.

I HAVE AN ISSUE WITH MY ONLINE ORDER, HOW DO I CONTACT YOU? 

We understand that sometimes we make mistakes or orders do not arrive on time.  We will always do our best to help and resolve issues promptly. Please email store@curateshop.co.uk or call us on 01672 513 423 to resolve any issues/problems. 

We appreciate your understanding and patience.

CAN YOU USE GIFT VOUCHERS ON CURATE OUTLET?

No, unfortunately gift vouchers are for use on Curate Boutique online and in store only.

DO YOU ACCEPT CREDIT NOTES ONLINE?

Unfortunately, we currently do not accept credit notes online. 

IF THERE IS ANYTHING ELSE, PLEASE CONTACT US. 

We are always here to help or offer advice, please call our store during opening hours on 01672 513 423 or email us at store@curateshop.co.uk. 

Thanks as always for supporting our independent boutique. 

Kat and the Curate team.